#Who we are

NK Cleans is a cleaning services provider operating in London. This Privacy Policy explains how we collect, use and share your personal information when you visit https://nkcleans.co.uk or use our services.

#What personal data we collect

We collect information you give us directly and information collected automatically when you use our Website.

We do not intentionally collect sensitive personal data. If you provide sensitive data, we will only process it with your clear consent or when required and lawful.

#How we use your data

We only use personal data where there is a lawful reason to do so. Typical uses include:

• To deliver and manage cleaning services, bookings and scheduling.
• To process payments and keep billing records.
• To communicate confirmations, updates and customer support replies.
• To improve our Website and services using analytics and performance data.
• To send marketing only when you have opted in; you can unsubscribe at any time.
• To comply with legal obligations and to detect or prevent fraud.

#Lawful bases for processing

We rely on the following legal bases under UK data protection law:

• Contract: processing necessary to provide services you request (bookings, payments).
• Consent: for marketing communications or where cookies require consent.
• Legitimate interests: for improving services, fraud prevention and business operations.
• Legal obligations: where retention or disclosure is required by law (eg. tax records).

#Cookies & tracking

We use cookies and similar technologies to operate the Website, remember preferences and collect analytics. Some cookies are essential for the site to work; others help us understand how the site is used. You can manage cookies via your browser settings or any cookie banner the Website displays.

#Who we share data with

We may share personal data with third parties where necessary:

• Service providers (payment processors, hosting, CRM, email providers).
• Sub-contracted cleaners who need service address and booking details to perform the job.
• Professional advisers (legal, accounting) when required.
• Law enforcement or regulators when required by law or to protect rights and safety.

Where personal data is transferred outside the UK, we put appropriate safeguards in place (for example standard contractual clauses).

#Data retention

We keep personal data only as long as necessary for the purposes described and to meet legal obligations. Typical retention periods include:

• Enquiry/quote records: up to 1 year after last contact (unless you become a customer).
• Customer booking & billing records: retained for accounting/tax reasons (commonly up to 6 years).
• Marketing contact lists: retained until you unsubscribe or withdraw consent.

If you want a specific retention period for a category of data, contact us (details below).

#Your rights

Under UK data protection law you have rights including:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion in certain circumstances.
• Request restriction or object to processing in some situations.
• Data portability — receive a copy of your data in machine-readable form.
• Withdraw consent where processing is based on consent.

To exercise any right, please contact us at info@nkcleans.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with our handling of your data.

#Security

We take reasonable technical and organisational measures to protect personal data (access controls, staff training and contractual safeguards with providers). No system can be guaranteed 100% secure; if a personal data breach occurs and we are required to notify you, we will do so in line with legal requirements.

#Children

Our services and Website are not intended for children under 13. We do not knowingly collect personal data from children under 13; if you believe we have done so please contact us and we will delete it unless retention is required by law.

#Links to other websites

Our Website may contain links to other sites. This Privacy Policy covers only NK Cleans. When you follow links to other sites, check their privacy policies — we are not responsible for their practices.

#Changes to this policy

We may update this Privacy Policy. The “Effective date” at the top shows when this version took effect. If we make significant changes we will post a prominent notice on the Website or contact you if required.

#Contact